Customer Service

Exchanges

If you have merchandise you would like to exchange, please send to:

The Broadmoor
Retail Warehouse
750 El Pomar Road
Colorado Springs, CO 80906
Attention: Website Returns

Enclose a reason for return, a copy of your order, a day time phone number and return shipping address. All merchandise (excluding matresses) may be exchanged within 90 days of the purchase date.

Shipping Information

For international orders please call 719-471-6284 or email jkoch@broadmoor.com or rkenny@broadmoor.com for a customer service representative to assist you. Freight charges will be quoted at time of order.

Overnight shipping not available after 1:30PM MST.

Overnight shipping not available Saturday or Sunday.

Shipping Information

FedEx Express Saver

If your order equals: You will be charged:

  • $1.00 - $50.00: $15.00
  • $50.01 - $100.00: $20.00
  • $100.01 - $150.00: $25.00
  • $150.01 - $200.00: $30.00
  • $200.01 - $250.00: $35.00
  • $250.01 - $300.00: $40.00
  • $300.01 - $400.00: $50.00
  • $400.01 - $500.00: $60.00
  • $500.01 - $600.00: $70.00
  • $600.01 - $700.00: $80.00
  • $700.01 - $800.00: $90.00
  • $800.01 - Unlimited: $100.00

FedEx Priority Overnight
Next business morning.

If your order equals: You will be charged:

  • $1.00 - $50.00: $35.00
  • $50.01 - $100.00: $40.00
  • $100.01 - $150.00: $45.00
  • $150.01 - $200.00: $50.00
  • $200.01 - $250.00: $55.00
  • $250.01 - $300.00: $60.00
  • $300.01 - $400.00: $70.00
  • $400.01 - $500.00: $80.00
  • $500.01 - $600.00: $90.00
  • $600.01 - $700.00: $100.00
  • $700.01 - $800.00: $110.00
  • $800.01 - Unlimited: $120.00

Email Subscription

We periodically send email to our customers to notify them of special events or offers. Please click here to subscribe to store news and specials.